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FAQ

FAQ

  • Does Mason District Hospital have visiting hours?

    Main Hospital Entrance Hours
    Our main entrance is open daily from 6:00 a.m. to 9:00 p.m.

    If you are visiting after 9:00 p.m., please use the Emergency Department entrance, which serves as the hospital’s main entry overnight.

    General Patient Visiting Hours
    Visitors are welcome daily from 7:00 a.m. to 8:00 p.m.

    If you have special circumstances or questions about visiting a loved one, please don’t hesitate to call us at (309) 543-4431 — we’re happy to help.

  • Where can I park?

    Free parking is available for all patients and visitors. You may park in the lot directly in front of the main hospital entrance or in the lot located in front of the South Medical Building.

    If you need assistance getting from your vehicle to the entrance, please let us know—we are happy to help.

  • How do I establish or transfer my care to a Medical Associates provider?

    Establishing or transferring your care is simple. Call one of our clinics, and a member of our team will walk you through the next steps to connect with a provider. Our staff will help you choose a provider, review any information we may need, and answer your questions along the way. We look forward to welcoming you and supporting your care.

    Havana Medical Associates 309-543-6600

    Mason City Medical Associates 217-482 3400

    Manito Medical Associates 309-968-5311

  • Can I have my labs, X-rays, or other tests done at Mason District while my provider is out of town?

    Yes! As long as we have an order from your provider, you can complete your labs, X-rays, or other diagnostic tests at Mason District Hospital. Your results will be sent directly to your provider.

    Some tests may need to be scheduled or approved by your insurance, so it’s a good idea to call (309) 543-4431 before your visit. You can also check with Registration to confirm we’ve received your provider’s order — we’re happy to help make the process as smooth and easy as possible.

  • How can I get a copy of my medical records?

    If you’d like a copy of your medical records, you’ll need to fill out a Release of Information form. You can get the form by clicking here or by contacting our Medical Records Department:

    The form should be signed by:

    • The patient
    • A parent or guardian if the patient is under 18
    • The next of kin if the patient has passed away
    • A legal guardian if the patient cannot make decisions
    • An emancipated minor

    Once completed, you can mail, fax, or bring the form to our Medical Records Department. We’ll handle the rest and make it easy for you.

  • How can I support Mason District Hospital?

    There are many meaningful ways to support Mason District Hospital and the Mason District Hospital Foundation. Gifts of any size, whether by cash or check, may be directed to the Hospital or the Foundation.

    Many families choose to give in memory of or in honor of someone special, and donations can be designated to support a particular department or project that is close to your heart.

    We also gratefully accept non-monetary gifts, such as bonds, securities, or real estate. For those who wish to leave a lasting legacy, the Foundation may also be included in your life insurance policy or estate plans.

    Your generosity helps us continue caring for our friends, neighbors, and families right here at home.

    For general questions regarding donations contact Liz Davis at (309) 543-8579 or email at e-davis@masondistricthospital.org.

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